Privacy Policy

01Introduction

PT5 China Sourcing Management Co., Ltd. ("PT5", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using PT5's services, you consent to the practices described in this Privacy Policy.

02Information We Collect

We collect information you voluntarily provide when you register for an account, contact us via WhatsApp, email, or contact forms, place orders, request quotes, subscribe to updates, or participate in surveys and promotions.

• Name and contact information, including email, phone, and address.
• Business information, including company name, website, and industry.
• Order details and product requirements.
• Payment information processed by secure third-party providers.
• Communication preferences.

When you visit our website, we may automatically collect IP address, device information, browser type, operating system, pages visited, time spent, referring source, and country or region-level location data.

We use cookies and similar technologies to collect this information. See our Cookie Policy for details.

03How We Use Your Information

• Service Delivery: To provide sourcing, quality control, warehousing, and fulfillment services.
• Communication: To respond to inquiries, provide updates, and send order notifications.
• Account Management: To manage your account and service preferences.
• Payment Processing: To process payments through secure third-party providers.
• Service Improvement: To analyze usage patterns and improve our website and services.
• Legal Compliance: To comply with applicable laws and regulations.
• Fraud Prevention: To detect and prevent fraudulent activities.
• Marketing: To send promotional communications with your consent, which you can withdraw at any time.

04Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business, including payment processors, logistics partners, and IT services.
• Suppliers: When necessary to fulfill your sourcing requests.
• Legal Requirements: When required by law, court order, or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third parties are contractually obligated to protect your information and use it only for the specified purposes.

05Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure infrastructure, access controls, regular updates, employee training, and incident response procedures.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

06Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When no longer needed, we securely delete or anonymize your information.

07Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your information.
• Restriction: Request restriction of processing.
• Portability: Request transfer of your information.
• Objection: Object to certain types of processing.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

08International Data Transfers

PT5 operates globally. Your information may be transferred to and processed in countries other than your own, including China, where our primary operations are located, and countries where our service providers operate.

We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

09Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website, notify registered users of significant changes where appropriate, and update the "Last Updated" date.

Your continued use of our services after changes constitutes acceptance of the updated policy.

12Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

13Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing personal information includes:

• Contract: Processing necessary to perform our contract with you.
• Consent: Where you have given explicit consent.
• Legitimate Interests: For our legitimate business interests, balanced against your rights.
• Legal Obligation: To comply with applicable laws.

You have the right to lodge a complaint with your local data protection authority.