NEVER LOSE A SALE TO TIME ZONES AGAIN.
Professional night-shift customer support for your dropshipping store. While you sleep, we handle inquiries, track packages, and resolve issues—so your customers never wait
Built for Stores Ready to Scale
YOU'RE PAST THE BEGINNER PHASE
- check_circle Consistent daily sales
- check_circle Validated products and market
- check_circle Ready to invest in growth systems
YOU'RE ACTIVELY SCALING
- check_circle Increasing order volume month over month
- check_circle Expanding into new markets (US/EU)
- check_circle Customer inquiries becoming unmanageable
YOU CARE ABOUT CUSTOMER EXPERIENCE
- check_circle Know that fast support drives repeat purchases
- check_circle Want issues resolved, not just acknowledged
- check_circle Understand negative reviews cost future sales
"If you're serious about building a sustainable dropshipping business and need reliable hands to handle the night shift, this service is built for you."
The Hidden Cost of "Business Hours Only"
Your customers shop around the clock—but you're only online 8 hours a day. For dropshipping stores targeting US and European markets, this creates a critical gap:
Abandoned Carts
Visitors leave when questions go unanswered
Delayed Responses
12-hour reply times kill customer trust
Missed Upsells
Live chat converts 3x better than email
Negative Reviews
Frustrated customers vent publicly when support is MIA
Chargebacks
Unresolved issues escalate to disputes and refunds
"The reality: When your store closes for the night in your timezone, prime shopping hours are just beginning for half your customers."
Why Store Owners Switch From Upwork to PT5
| Operational Factor | Upwork Philippines Agents | PT5 Dedicated Night Support |
|---|---|---|
| Who handles your orders? | Separate person—agent doesn't know your fulfillment | Same person—your support agent also processes orders and tracks packages |
| Working hours | Daytime Philippines (often overlaps with your night) | Night shift aligned to US/EU evenings—when your customers are active |
| Pricing | $8-15/hour + platform fees + training overhead | $240/week (7 days x 4 hours) or $10/hour flat rate |
| Training time | 2-4 weeks to understand your products | Already familiar—we know dropshipping, your niche, and common issues |
| Consistency | Different agent every few months | Dedicated agent who learns your brand voice |
| Context awareness | Generic responses from templates | Real-time package tracking—we see exactly where every order is |
One Person, Full Context
Unlike outsourced agents who only see tickets, your PT5 support agent is the same person who: Processes your orders daily. Knows which suppliers are reliable vs. problematic. Tracks your packages in real-time. Understands your brand's communication style.
Result: Customers get accurate answers, not copy-paste replies.
Real Night Coverage
Our team works during US evening hours (6 PM - 2 AM PST) and EU evening hours (6 PM - 2 AM CET)—exactly when your customers are browsing and buying. Live chat responses within 5 minutes. Order status updates while customers are still on your site. Issue resolution before customers go to bed frustrated.
Predictable Pricing
No hourly tracking disputes. No surprise invoices. No platform fees.
Weekly Plan: $240/week (7 days x 4 hours) is a $8.57/hour effective rate.
Hourly Plan: $10/hour, billed weekly, minimum 20 hours. Both plans include email support, email responses, order tracking, basic dispute handling.
What We Handle
Your Night Shift, Covered
chat_bubble Customer Inquiries
- Product questions and sizing help
- Stock availability checks
- Shipping time estimates
- Return and exchange policies
Real Night Coverage
Our team works during US evening hours (6 PM - 2 AM PST) and EU evening hours (6 PM - 2 AM CET). Live chat responses within 5 minutes while customers are still on your site.
assignment_return After-Sales Care
- Refund and return processing
- Defective product reports
- Exchange coordination with suppliers
- Review request follow-ups
What we DON'T do:
One Flat Rate. No Surprises.
Weekly Unit
- check_circle7 days × 4 hours coverage
- check_circle$8.57/hour effective rate
- check_circlePerfect for: Stores with 50+ daily orders
Hourly Unit
- boltMinimum 20 hours/week
- boltScale up or down as needed
- boltPerfect for: New stores testing night support
Billed weekly, paid in advance
7-day cancellation notice
6 PM - 2 AM (US or EU timezone)
Response time under 5 minutes
LIVE IN 24 HOURS
Sign Up
- arrow_right Choose weekly ($240) or hourly ($10/hr) plan
- arrow_right Select your target timezone (US or EU evening coverage)
Stop Losing Sales While You Sleep
Join dropshipping stores that never miss a customer message. Set up your night support team in 24 hours.
No setup fees. Cancel anytime. 7-day money-back guarantee.