Your dedicated service group includes an Agent, a Manager, a Supervisor, and an AI Assistant. No ticketing systems. No "we'll get back to you." Real WhatsApp conversations with real people who know your business.
Clear fees, no hidden margins.
Direct prices from the source.
Rigorous inspection standards.
Your own personal group of experts.
The price you see is the price you pay.
Your direct boots on the ground in China. They handle the day-to-day tactical execution of your procurement strategy.
Translates your business goals into sourcing reality. They ensure consistency and long-term value across your supply chain.
Monitors systemic performance and financial security. They are the final line of defense for your operations.
Processing 24/7. Our proprietary AI layers ensure no detail is missed, from shipping delays to translation nuances.
"The AI never sleeps — so your business never misses a beat."
Instant retrieval of historical pricing and data.
Automatic detection of supply chain bottlenecks.
Real-time translation for seamless supplier interaction.
CLIENT REQUEST
Every case starts here. Continue to identify the request type and route it to the right layer.
Start the service workflow
verified Every closed case includes a follow-up to confirm satisfaction.
Direct access to your entire 4-layer team in one unified thread.
Instant answers for logistics and data, even while the team sleeps.
Direct human interaction during standard China business hours.
Rapid turnaround on all tactical inquiries and order updates.
"AI handles the routine. Humans handle the complex. Together, nothing falls through the cracks."
Our AI Assistant provides comprehensive digital support:
Primary communication is in English, but our AI translation ensures smooth communication regardless of your native language.
"AI handles the routine so your human team can focus on what matters most."
Start working with PT5 and get your dedicated service group within 24 hours of your first order.