FAQ
Answers before you request a quote.
The first set of questions covers PT5 Global positioning, transparent quote fields, fulfillment boundaries, and partner workflows.
Is PT5 a supplier, agent, warehouse, or freight forwarder?
PT5 Global coordinates sourcing, basic QC, warehousing, packing, and fulfillment support. We help sellers manage the workflow rather than acting as a single factory.
Can I see the real 1688 or factory price?
Yes. Our transparent quote structure separates product cost, domestic freight, international freight, packing, service fees, and optional protection.
Can beginners ask for a quote before buying inventory?
Yes. A product link, image, or description is enough to start a quote discussion before you commit to inventory.
What costs are included in a PT5 quote?
Typical quotes include product cost, inland freight, international freight, tax or duty assumptions, packing, service fees, exchange rate notes, and optional protection.
How long does shipping usually take?
Timing depends on destination, product type, customs, and carrier capacity. Selected routes may be faster, but every delivery estimate needs route context.
What happens if a parcel is lost or damaged?
Optional parcel protection can be discussed before shipping. Coverage depends on defined scenarios, limits, exceptions, and the selected route.
Can PT5 handle batteries, cosmetics, liquids, or supplements?
Sensitive cargo needs manual confirmation before quoting because carrier rules, documents, and risk levels vary by product and destination.
Can PT5 customize packaging or inserts?
Yes. PT5 can coordinate custom packaging, inserts, labels, and product media after requirements and quantities are confirmed.
Does PT5 support Shopify, WooCommerce, TikTok Shop, and Etsy?
PT5 can support common eCommerce workflows and store operations after the order path and integration needs are reviewed.
How do agency or referral partners work with PT5?
Partners keep client and audience ownership while PT5 handles the agreed backend sourcing, QC, fulfillment, and quote-support scope.