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Resend & Refund

Resend & Refund

We follow a quick and client oriented policy for any dispute asking for return, resend and refund:

No Refund or Resend - We don't pay for buyer's fault

  • The buyer provided a wrong address;
  • The buyer doesn't need the product;
  • Parcel shown delivered to the right address but the buyer didn't get it;
  • Non-delivery as the postman can't reach the buyer by phone and nobody in home;
  • The buyer refuses to pick up the parcel when:
  • a. non-contact delivery provided by the local post;
  • b. delivery failed since the buyer can't be reached in home or by phone.

Defectives - Troubles from the factory

  • We can't ensure each of the product from the factory is good but can only check the right item in the correct parcel from outside.
  • a. We will refund for those obvious mistakes such as wrong color, wrong size, wrong design, etc.
  • b. We cannot afford to the internal errors such as lower battery time, unable to charge, can't use, etc.
Anyway, we are willing to discuss this with you if it happens. A part of the compensation can be provided depends on the real situation.

Fully Refund or Resend - We pay for our fault

  • Wrong products that the buyer raised in 7 days after the parcel delivered;
  • No updated information for 30 days from the tracking number applied;
  • Returned from China custom or forwarder's warehouse;
  • Delivered to a wrong address that is different as the buyer provided.

Custom Clearance - Troubles at the custom

  • There're custom clearance issue at the destination sometimes. The forwarder will be responsible for it but in some cases, it's getting too long and the buyers may ask for refund of their orders. We're fully understood the situation: You paid everything but finally all refund, money lost with only bad name of your store. From our side, we can't afford to pay this too, as we are your agent but not the one in charge of the custom clearance.
  • - We will fully refund for the parcels stuck at China custom, suppose it's not your fault (e.g., the goods is sensitive product but you insisted to use ordinary line to avoid higher freight).
  • - We will not afford for the parcels stuck at the destination custom, but will ask for refund/compensation from the forwarder and pass to you (normally it will be much less than your cost).
It’s suggested to offer insurance to your buyers. Some of our clients running well selling it at the 1/20 to 1/10 of the parcel cost, to provide no-reason fully refund to the buyers.
Again, we are willing to discuss this with you if it happens. A part of the compensation can be provided depends on the real situation

Broken Parcels - Troubles from the forwarder

  • It's happened that the buyer received a broken box or sometimes the products inside damaged during the transportation. Since the international transportation contains many parts involved, from china forwarder, airport, custom, local forwarder in US or UK, etc., no forwarder pays for the broken parcel till now. Because no one can prove the damage was made by one of the parts. In this case, we can't afford to compensate on the defectives or the broken parcels of dropshipping business, as we are the agent taking 5-10% in the middle
Anyway, we are willing to discuss this with you if it happens. A part of the compensation can be provided depends on the real situation.

Proof Requested - Stupid requirement of the forwarders

  • When there's a wrong/broken/defective product received, the forwarder requires the "PROOF" below to refund the freight:
  • The photo of the product;
  • The delivery note on the package with the tracking number shown;
  • The product and the tracking needs to be in the same photo clearly;
  • Sometimes, the forwarder requires the screenshot of your store shown the money had been refund to the buyer.

Never Return!

  • Never return when you dropship from China.
  • Due to the high tariff and the tax, no parcels will be accepted even it returned from the buyer. The returning will always be a waste.
  • Even we refund the parcel, the parcel is suggested to donate to any others need it, if the buyer don't want to keep it.

Priority Resending - Buyers first!

  • We will resend the parcel upon your request, from A to E, even we should not be responsible for the case. The expense can be discussed and clearified afterwards.

Keep the same step:

  • Please also discuss with us for the return policy on your store. We highly suggest we keep the same to avoid future disputes.
  • We are also open to provide the insurance at 5% of the parcel value, if you do the same to your buyers.
If you can’t get help from our agents to resolve the disputes or complaints of your buyers, please just talk to the supervior to get more positive feedback.

Partner with us for all of your dropshipping and logistics needs, and we will help take your business to the next level!

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